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Email Whitelisting - Ecommerce Outset

Ecommerce Outset Email Whitelist Instructions

Since your Email Provider probably uses some type of overzealous filtering; We ask that you add us to your trusted list of senders, contacts or address book. All also known as “Whitelisting.”

If you do not see an email from Ecommerce Outset in your Inbox, my email may have mistakenly been sent to your spam folder.

Please open your spam folder and if you find an email from Ecommerce Outset open it and mark it as “Not spam”

NEXT: Click your provider below to Whitelist [email protected]


Is your email client or spam filter not listed?

If Ecommerce Outset is being filtered, try adding [email protected] to your Address Book or Contact list.

If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist [email protected]

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Gmail Tabs

- If you are using Gmail Tabs such as 'Promotions' please open your Promotions tab in Gmail.

  1. – If you find an email from Ecommerce Outset in your Gmail Promotions tab:
  2. – Grab and drag my email to the Primary Inbox Tab.
  3. – After doing so, you will receive an alert like the one below at the top of your Gmail toolbar.
Conversation moved to Primary. Do this for future messages from [email protected]?
Yes   Undo

4. – Click Yes in the black alert box at Gmail.

5. – This way you will always see Ecommerce Outset in your Primary Inbox tab…

Also you can create a filter…

  1. – If you find an email from Ecommerce Outset in your Gmail Promotions tab:
  2. – Open the email please.
  3. – Click the dots menu on the top left of the email.
gmail dropdown

Click Filter messages like this.



Filter messages like this

Click the button  Create filter   to open your settings.
Please select Primary in the next options menu.

Choose Category...






Click the blue  Create filter   button, to save your settings


Now you will always see Ecommerce Outset in your Primary Inbox tab…
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AOL Webmail

To ensure important emails get delivered to your AOL Inbox- Please complete these two steps...

If you find Ecommerce Outset in your spam folder:

  1. – Right click the email.
  2. – Click “Not spam” in the resulting list.

Add [email protected] to your Address Book:

  1. – Open the email from Ecommerce Outset
  2. – Click the show details link next to Ecommerce Outset in the From field.
  3. – Move your mouse over or tap [email protected] to show the menu.
  4. – Click or tap Add contact in the menu displayed.
  5. – Click or tap Add contact in the menu displayed.
  6. – Click Add contact

Next: Please Enable Images

  1. – By default AOL now blocks all images.
  2. – Open the email from Ecommerce Outset please.
  3. – Click Don’t block this sender please.
  4. – Now you will see our complete emails with no effort on your part…

Email from that Domain will now be delivered straight to your Inbox.

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Yahoo! Mail

If you do not see an email from Ecommerce Outset in your Inbox...

Check your Spam Folder. If an email from Ecommerce Outset is there?

  1. – Please open the email.
  2. – Next click the Not Spam button on the top toolbar.

To ensure delivery: Create a filter to automatically send email from Ecommerce Outset to your Inbox.

  1. – Move your mouse over or tap the Gear icon in the top right navigation bar.
  2. – Select Settings from the list that drops down.
  3. – Choose Filters located on the left side of the page.
  4. – Click the Add button on the Filters page.
  5. – Create a name such as Whitelist in the Filter name field.
  6. – In the From field leave the default contains selected.
  7. – Enter our email address [email protected] in the text box next to Contains…
  8. – Choose the destination folder to which you would like the message delivered. For example: Inbox.
  9. – Click or tap Save…
  10. – You will see in the next screen -Deliver to Inbox if From contains Ecommerce Outset
  11. – Click or tap Save on this screen.
  12. – You will be returned to your Yahoo! Inbox.

Next: Please Enable Images

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Outlook 2003, Outlook 2016 and Outlook Office 365

To ensure you continue to receive important emails in Outlook Office:

Please add Ecommerce Outset to your list of “Safe senders” on Outlook:

  1. – Right click our email in your Inbox email list pane.
  2. – On the menu displayed move your mouse over or tap Junk
  3. – Click or tap on Never block sender in the menu that rolls out.
  4. – The resulting popup will say:
  5. – “The sender of the selected message has been added to your Safe Senders List.”
  6. – Click OK

To add sender to address book:

  1. – Open the email.
  2. – Right click on the from address
  3. – Choose Add to contacts option




If you are not receiving email at EarthLink, there are two actions you can take.



AT&T no longer maintains their own inbox.

Instead you can find your AT&T emails at

Please follow the Yahoo instructions for whitelisting an email address.

Click or Tap here, to scroll to the Yahoo instructions…



Please log into your Xfinity account and select your Comcast webmail:

  1. Should you find an email from Ecommerce Outset in your spam folder:
  2. Open the email.
  3.  Click the Spam (not spam) icon on the top toolbar.

Next please, add Ecommerce Outset to your address book:

  1. – Please open the email from Ecommerce Outset.
  2. – Click on the button at the top left of the email that says:
[email protected]
+ Add to Address Book

3. – That will open your edit contact screen.

4. – Then click Save and you’re all done.


Mozilla Thunderbird

Please open your Thunderbird email client:

If an email from Ecommerce Outset appears in your Junk Folder:

Please mark that message as Not Junk.

Next, please add Ecommerce Outset to your Address Book:

  1. – Click the Address Book button.
  2. – Make sure the Personal Address Book is highlighted.
  3. – Click the New Contact button.
  4. – Under the Contact tab, copy and paste the “From” address, [email protected] into the email text box.
  5. – Click OK.

iPhone Mail App

iPhone Mail identifies most junk mail (spam) sent to your address or aliases, but it can mistakenly move email incorrectly to your Junk mail folder.

Periodically check the Junk folder for email messages that were marked as junk mistakenly.

To indicate that an email message from Ecommerce Outset isn�t junk:

  1. – Open your Mail app and go to the Mailboxes screen
  2. – Scroll down to the folders area

3. – Select the Junk folder.

4. – Find the email from Ecommerce Outset and slide it left to see options.

iphone swipe left

5. – Tap the More button.

6. – Tap the Mark button.

iphone move message

7. – Tap the Mark as Not Junk button.

iphone not junk

The message is moved to your Inbox. Subsequent email messages from Ecommerce Outset will no longer be marked as junk.

By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.

Security Software


Norton AntiSpam

This problem may occur if [email protected] is accidentally added to the Blocked List.

To remove the [email protected] from the Blocked List:

  1. – Start your Norton product.
  2. – Click Settings.
  3. – Depending on your Norton product, do one of the following:

For Norton 360:

  1. In the Settings window, under Detailed Settings, click AntiSpam.
  2. On the Filter tab, next to Blocked List, click Configure.


For Norton Internet Security:

  1. In the Settings window, on the Network tab, click Message Protection.
  2. Under AntiSpam, next to Blocked List, click Configure.
  3. – In the Blocked List window, select the item that you want to remove, and then click Remove.
  4. – Click Apply, and then click OK.
  5. – If you do not find [email protected] in the Blocked list, go to next step.

To add [email protected] to the Allowed List:

  1. – Start your Norton product.
  2. – Click Settings.
  3. – Depending on your Norton product, do one of the following:

For Norton 360:

In the Settings window, under Detailed Settings, click AntiSpam.

On the Filter tab, next to Allowed List, click Configure.

For Norton Internet Security:

  1. In the Settings window, on the Network tab, click Message Protection.
  2. Under AntiSpam, next to Allowed List, click Configure.
  3. – In the Allowed List window, click Add.
  4. – In the Add Email Address window, from the Address Type drop-down, select the address type.
  5. – Add [email protected], and then click OK.
  6. – In the Allowed List window, click Apply, and then click OK.

McAfee Products

While McAfee has removed spam protection in the latest Anti-Virus software- You may still have a version that offers spam filtering.

  1. In order to add Ecommerce Outset to the friends whitelist, please open McAfee and click on Web & Email Protection.
  2. Then click on Anti-Spam
  3. There you can see various settings. You can change the spam protection level, change filter settings, etc.
  4. Click on Friends list
  5. Please add [email protected] to your “Friends List” to always allow emails from Ecommerce Outset.
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Barracuda Networks

Occasionally, Barracuda Spam Firewall will mark a legitimate message as spam. There are two methods to whitelist email senders.

Whitelist Quarantined Senders:

  1. – Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
  2. – Locate the email from Ecommerce Outset and the sender email address [email protected] that you do not want quarantined in the future. Click on the word “Whitelist,” which is in green print to the right of the email title. This will open your list in a web browser.
  3. – Click the box to the left of the email that you would like to whitelist. At the top of the page, click “Whitelist.” Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

Whitelist Senders and Domains:

  1. – Open your web browser. Navigate to your company’s Barracuda firewall homepage.
  2. – Click on the Block/Accept tab.
  3. – Choose “Sender Domain Block/Accept.” Enter the Domain name from [email protected] to whitelist. For example, you can enter to allow all AOL addresses.
  4. – You may enter a comment to remind you why you allowed this Domain. Click “Add.”
  5. – Click your mouse on the “Email Sender Block/Accept” tab. Enter the email address of an individual sender that you want to whitelist, such as “[email protected]
  6. – Include a comment. Click “Add.” In the future, Barracuda will not block emails from this sender.

Trend Micro

If you received an email message from Ecommerce Outset that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future

The Anti-Spam Toolbar detects spam by looking for certain keywords in the email’s subject or body. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

  1. – Add the Ecommerce Outset to the list of Approved Senders.
  2. – Decrease the Spam Email Filter Strength.

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference to their spam database, and it may not have an effect on how the toolbar detects spam.

Add the sender to the list of Approved Senders:

  1. – Open Microsoft Outlook.
  2. – Click the Spam Mail folder then select the legitimate email detected as spam.
  3. – Click Approve Sender on the toolbar.
  4. – Click Yes when the confirmation message appears.

Decrease the Spam Email Filter Strength:

  1. – Open Microsoft Outlook.
  2. – Click Trend Micro Anti-Spam then click Settings.
  3. – On the Spam Filter tab, move the slider bar to select a lower filter strength.
  4. – Click OK to save your settings.

Spam Filters


Spam Assassin

Spam Assassin is usually administered by your server admin. Please contact your admin and request that he or she:

  1. – Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server
  2. – whitelist_from [email protected]
  3. – Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.
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Sanebox is not a filter, but a filtering system trained by you.

  1. – Open your Webmail or Gmail where you use SaneBox.
  2. – Open your @SaneLater folder.
  3. – If you find an email from Ecommerce Outset or an email from [email protected] in @SaneLater…
  4. – Please drag my email to your Inbox folder.
  5. – By doing this you will always get our great content in your Inbox from now on!

Most Used Spam Filters


Highlight the email from Ecommerce Outset with the email address [email protected] to Whitelist.

Click “More” in the SPAMfighter Toolbar and select “Whitelist”.

To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.

Here you can choose if you want to Whitelist the email address [email protected] or the whole Domain.

To do this, follow these steps:

  1. – Click “More” in the SPAMfighter toolbar.
  2. – Then “Options”
  3. – Then “Filter settings”
  4. – Then “Blacklists & Whitelists”
  5. – Then “Whitelist email address”
  6. – Then “Import”.
  7. – Select your ‘Address Book’ and click on “Check all”
  8. – Click “Add”
  9. – Click “Apply”

If you get a pop-up box offering you to upgrade to SPAMfighter Pro, it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want to delete addresses, please go to:

  1. – Click More” in the SPAMfighter toolbar.
  2. – Then “Options”
  3. – Then “Filter settings”
  4. – Then “Blacklists & Whitelists”

Mail Washer

  1. – Click Tools, then Blacklist & Friends.
  2. – Click Add… on the right, the Friends list side.
  3. – Make sure Plain email address is selected.
  4. – Type: [email protected]
  5. – Click OK.
  6. – Click OK.


  1. – Open ChoiceMail
  2. – Click on the Senders tab
  3. – Choose “Approve another Sender”
  4. – Type in the sender email address [email protected]
  5. – Click on OK

Spam Sleuth

  1. – Select File, then Configure.
  2. – Go to the Friends category.
  3. – Make sure Active is checked.
  4. – Type: [email protected] on a line by itself in the entry field.
  5. – Click OK.

Ecommerce Outset is in no way associated with any of the brands, websites or applications quoted here. All Trademarks ® are the property of their respective owners.

[email protected]

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